Legal

Service Policy

Our guest service standards and house rules for a comfortable stay at Venus Mountain Resort.

Last updated: August 23, 2026

1. Our Commitment

Venus Mountain Resort aims to provide clean, comfortable mountain-view accommodation with friendly hospitality at Eagle's Nest, Duikar, Hunza Valley. This Service Policy outlines what you can expect from us and what we ask of guests.

2. Check-In and Check-Out

  • Standard check-in: from 2:00 PM
  • Standard check-out: by 11:00 AM
  • Early check-in or late check-out may be available on request, subject to availability
  • Please share your expected arrival time so we can prepare for your visit

3. Front Desk and Guest Support

Our front desk aims to assist guests around the clock for check-in, local information, and basic support. For urgent issues after arrival, contact the number provided in your booking confirmation or call +92 355 5025688.

4. Rooms and Amenities

  • Rooms are cleaned before arrival and kept tidy during your stay as arranged
  • Mountain views are a key feature of our location; weather and season affect visibility
  • Wi‑Fi is provided where available; mountain connectivity can vary
  • Power outages can occur in the region; we maintain backup arrangements where possible but cannot guarantee uninterrupted electricity at all times

5. Access and Location

The resort sits below Eagle's Nest in Duikar. Guests should expect a short walk and steps from the nearest parking or drop-off area. Please ask in advance if you need help with luggage or have mobility concerns so we can advise and assist where we can.

6. Guest Conduct

To keep the property peaceful for all guests, we ask that you:

  • Respect quiet hours, especially late at night
  • Treat rooms, common areas, and furnishings with care
  • Do not smoke indoors unless a designated area is clearly indicated
  • Follow local laws and community norms in Hunza Valley

7. Safety and Liability

Guests are responsible for their personal belongings. We recommend securing valuables. Venus Mountain Resort is not liable for loss or damage to personal items except where required by applicable law. Please use pathways carefully, especially in wet or icy conditions.

8. Children and Extra Guests

Please declare the correct number of guests when booking. Additional guests may require approval and may incur extra charges. Children are welcome; supervision remains the responsibility of accompanying adults.

9. Feedback and Complaints

If something is not right during your stay, tell us promptly so we can try to fix it. Formal complaints can be emailed to hello.venusresort@gmail.com with your booking details and a description of the issue.

10. Changes to Services

Amenities and offerings may change due to season, maintenance, or circumstances beyond our control. We will do our best to inform guests of material changes that affect a confirmed stay.

11. Contact

  • Email: hello.venusresort@gmail.com
  • Phone: +92 355 5025688
  • Address: Eagles Nest, Duikar, Altit, Hunza Valley, Pakistan