1. Who We Are
Venus Mountain Resort ("we", "us", or "our") operates a mountain-view hotel at Eagle's Nest, Duikar, Altit, Hunza Valley, Pakistan. This Privacy Policy applies to information collected through our website (venusresorthunza.com), phone, email, and booking partners.
2. Information We Collect
We may collect the following information when you interact with us:
- Name, email address, phone number, and mailing address
- Booking dates, room preferences, guest count, and special requests
- Payment or booking confirmation details (when processed by us or a booking partner)
- Messages you send through email, phone, or contact forms
- Technical data such as browser type, device information, and pages visited (via analytics tools)
3. How We Use Your Information
We use your information to:
- Process reservations and manage your stay
- Respond to inquiries and provide guest support
- Send booking confirmations, updates, and service-related communications
- Improve our website, services, and guest experience
- Comply with legal and accounting obligations
4. Sharing of Information
We do not sell your personal information. We may share limited data with trusted service providers such as booking platforms (for example Booking.com or Airbnb), payment processors, and analytics providers, only as needed to operate our business. We may also disclose information if required by law.
5. Cookies and Analytics
Our website may use cookies and similar technologies, including Google Analytics, to understand how visitors use the site. You can control cookies through your browser settings. Disabling cookies may affect some site features.
6. Data Retention
We retain personal information only as long as needed for bookings, guest service, legal compliance, and legitimate business purposes. Booking and inquiry records may be kept for a reasonable period for operational and accounting needs.
7. Data Security
We take reasonable measures to protect personal information against unauthorized access, loss, or misuse. No method of transmission over the internet is completely secure, so we cannot guarantee absolute security.
8. Your Rights
Depending on applicable law, you may request access to, correction of, or deletion of your personal information. To make a request, contact us using the details below.
9. Third-Party Links
Our website may link to third-party sites (including booking platforms). Their privacy practices are governed by their own policies, and we are not responsible for their content or practices.
10. Updates to This Policy
We may update this Privacy Policy from time to time. The "Last updated" date at the top of this page reflects the latest revision. Continued use of our website after changes means you accept the updated policy.
11. Contact Us
For privacy-related questions or requests, contact Venus Mountain Resort:
- Email: hello.venusresort@gmail.com
- Phone: +92 355 5025688
- Address: Eagles Nest, Duikar, Altit, Hunza Valley, Pakistan