Legal

Refund Policy

Clear cancellation and refund terms for stays at Venus Mountain Resort so you can book with confidence.

Last updated: August 23, 2026

1. Overview

This Refund Policy applies to bookings made directly with Venus Mountain Resort. If you booked through a third-party platform (such as Booking.com or Airbnb), that platform's cancellation and refund rules may apply instead or in addition to this policy.

2. Direct Bookings

For reservations confirmed directly with us:

  • Free cancellation: Full refund if you cancel at least 7 days before the scheduled check-in date.
  • Late cancellation: Cancellations made less than 7 days before check-in may be charged up to the first night's stay.
  • No-show: Failure to arrive without prior notice may result in a charge for the first night, and remaining nights may be released for other guests.
  • Early departure: Leaving before the booked departure date does not automatically entitle you to a refund for unused nights, unless we agree otherwise in writing.

3. Third-Party Bookings

Bookings made via Booking.com, Airbnb, or other partners follow the cancellation policy shown on that platform at the time of booking. Please review those terms carefully and request refunds through the platform when required.

4. Modifications

Date changes or room changes are subject to availability and may involve a rate difference. We will confirm any adjusted amount before finalizing a modification.

5. Force Majeure and Road Closures

Hunza Valley travel can be affected by weather, landslides, or road closures. If you cannot reach the property for reasons beyond your control, contact us as soon as possible. We will work with you in good faith—options may include rescheduling your stay or a partial refund, depending on the circumstances and how far in advance we are notified.

6. Service Issues During Stay

If a significant service issue occurs during your stay, please inform the front desk or management immediately so we can attempt to resolve it. Refunds for unresolved issues are considered on a case-by-case basis and are not guaranteed after checkout if the issue was not reported during the stay.

7. How Refunds Are Processed

Approved refunds for direct bookings are typically processed within 7–14 business days to the original payment method. Timing may vary depending on your bank or payment provider. Third-party refunds follow that partner's timeline.

8. Non-Refundable Items

Unless stated otherwise, the following are generally non-refundable:

  • No-show charges once applied
  • Charges for damage, excessive cleaning, or lost keys
  • Optional add-ons already consumed or fulfilled

9. Contact for Cancellations

To cancel or request a refund for a direct booking, contact us promptly with your booking name and dates:

  • Email: hello.venusresort@gmail.com
  • Phone / WhatsApp: +92 355 5025688